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Pay directly on our account. Please use the order number as a reference to the number. You can expect delivery of the ordered products to your home address after we record the payment.

Cash on delivery.


By visiting or shopping at www.shop.flex-cleaner.com, you agree to the Terms of Use, which are set out below. Please read them carefully and become familiar with the rules we apply. SPG-FLEX INTERNATIONAL DOO reserves the right to amend these Terms of Use without prior notice.

The Website is used for the purpose of presenting and selling the product. The content of the site consists solely of information of a general nature, which is not intended to solve specific situations or for a specific person or identity. To the maximum extent permitted by law, SPG-FLEX INTERNATIONAL Ltd. does not guarantee the accuracy, applicability, reliability and completeness of the content of this site, nor the guarantee of continuity, timeliness, safety or the absence of errors. SPG-FLEX INTERNATIONAL d.o.o. may change the content of this site or the products and prices listed on the site without notice.

All material on this site (hereinafter referred to as the "Site") is copyrighted and any unauthorized use may be in violation of the Copyright and Related Rights Act, the Trademark Law or other intellectual property laws. You may not alter the content of this site in any way, nor reproduce it, or publicly display, perform, distribute, or otherwise use it for public or commercial purposes.


Products are ordered via basket and are irrevocable. If the Seller is not able to deliver all the ordered products, he will deliver the available of the selected products, and he will inform the Buyer by e-mail (by phone) indicating the delivery of the remaining products. With the delivery of these products, they will send the Buyer an email within the stipulated time for delivery of the remaining products. Prices are without VAT because SPG-FLEX INTERNATIONAL doo is not in the VAT system and as such they are indicated with each item, and you can see them by logging into your user profile, during the creation of the order, and at the end where you have an overview of all orders items, quantity and price.


All payments will be made in the local currency of the Republic of Serbia - RSD

The ordered products will be paid by the buyer to the seller upon delivery of the goods, by wire transfer or through a checking account. Delivery is free in the territory of Serbia. By acknowledgment of the Lieutenant, you have ordered certain goods and have undertaken to pay the same in the way you chose when creating your order. In the event that the buyer orders the goods and refuses to receive them, the seller has the right to ask the buyer to reimburse the postage.


Delivery time is 2-3 business days. The estimated delivery time may be longer than indicated if the ordered products are not currently available or you have received a confirmation of online purchase during the weekend of public holidays. Delivered goods ordered by express mail are free of charge (up to 10kg per package) unless otherwise stated.

Other Delivery Terms:

The products will be packed in such a way that they cannot be damaged by normal manipulation in transport. The buyer is obliged to check for any defects when downloading the product and if it determines that they exist, immediately contact the seller by e-mail or phone. The buyer is obliged when signing the goods to sign the delivery note, which is accepted by the delivery service as a receipt.

For any additional questions you can always contact us at emailkupi@flex-cleaner.com


Article 1

This Rulebook determines the manner and procedure of resolving consumer complaints (complaints) on the lack of goods sold.

Article 2

The manager in the retail outlet, or the seller in the outlet in which the job classification has not established the workplace of the foreman, is obliged to check immediately after the consumer's reported complaint that the goods being advertised have been purchased on the reclamation object, whether the buyer possesses the purchase invoice if more than 12 months have passed since the date of the purchase. If he finds that any of these conditions is not fulfilled, he informs the buyer that he is not legally entitled to a complaint. If the manager determines that all the conditions referred to in paragraph 1 are fulfilled and that the defect on the goods is not caused by the buyer's fault, he shall replace the defective goods with new goods, ie goods of the appropriate brand and type. If due to lack of goods in the store it is not possible to make a replacement offer the consumer to return the amount of money for those goods in the amount of the price on the day of return or to eliminate the deficiency in the goods. In the cases of paragraph 3 of this Rule, the manager shall draw up a record which, in addition to the signature of the manager and the consumer contains: date of complaint, information on the object of sale in which the complaint is made, number and date of the bill issued when purchasing the goods, information on the goods which are the subject of the complaint, personal information about the consumer, statement a) that the goods have been replaced with a new stating the brand and type b) the amount returned to the consumer by drawing up the Order for Correction under the Fiscal Cash Registers; or c) that the consumer has opted to remedy the deficiency in the goods.

Article 3

When, under the circumstances of the manager's complaint, he is unable to resolve the complaint under Article 2 of this Rulebook, the enterprise shall make a record of the goods subject to the complaint, provide all relevant data on the goods and the consumer's request, sign and stamp a copy of the goods from the consumer, inform the consumer that the decision on the complaint will be notified within seven working days of receipt of the complaint and that if it is determined that the reasoned claim from the complaint will be fulfilled immediately and within eight days at the latest.

Article 4

If the consumer suffers damage caused by the defective product, he may claim damages, provided that the defect did not arise from his fault

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